Join Accenture in Poland and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.
Overall purpose of job
The person will be responsible for reviewing content on the internet to make sure it adheres to the client#8217;s policies.
Responsibilities
Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.
Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
Assigned and accountable for workable solutions and processes within specific area of responsibility Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
Ensures all work is performed in accordance with SLAs and metrics.
Responsible for activities assigned by the Operations Manager
Qualifications
Basic
Minimum 6 months customer service experience in a professional work environment
Fluent in English and German, French or Italian
Preferred
Good knowledge of internet and associated technologies
Professional Skill Requirements
Results detail oriented
Strong written and verbal communication skills
Can critically assess content strictly against client policies
We offer
Localization: Kraków
The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
Experience with a range of Clients and technology solutions which provides professional relevance
Operating according to Lean Six Sigma philosophy
Collaborating and learning from diverse and talented colleagues helps you #8220;raise your game#8221;
Trainings and development tailored to help you achieve your potential
New Joiners Programme including trainings
Opportunity to engage in Corporate Social Responsibility initiatives
We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
Social benefit packages including: private medical care, MyBenefit, life insurance
Beverages and fully equipped kitchen for you
Modern friendly office
Pensja:
Lokalizacja: Kraków
Firma: Accenture
