Technical support specialist - norwegian or german spea

Our client is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: IT, finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2500 specialists in its offices located in Krakow and Katowice. Currently, to our Business Process Outsourcing Center we are looking for candidates for the position of Technical Support Specialist.

TECHNICAL SUPPORT SPECIALIST - NORWEGIAN OR GERMAN SPEAKER
Kraków, nr ref.: 06/14

CANDIDATE’S PROFILE
-Fluency in Norwegian or German and English is a must
-Client and value adding mind-set
-Analytical and structured
-Good analytical skills and a structured way of working with a client focus
-Ability to take own initiatives and to think outside the box
-Internationally driven
-Ability to update and train others on new skills and procedures and provide lead work direction

JOB DESCRIPTION
-Troubleshoot and resolve incidents for all Platforms
-Report priority 1 incidents to responsible department and handle communication to customers
-Be part of main release projects as the application responsible of the team
-Lead customers in using efficiently all functionalities of applications
-Monitor documents flow and other key events for proactive incident management
-Execution of services to assist internal and external stakeholders
-Prepare and manage eAuctions and do all the sign off documentation
-Phone support and train suppliers
-Lead customers in using efficiently all functionalities of applications
-Work with continuous improvements of internal processes, routines and the development of new services for our customers

OUR CLIENT OFFERS
-Interesting and stable job in international team
-Competitive salary with attractive benefit package
-Intensive training package
-Opportunity of personal development in a multinational environment
-Free private medical care
-Flex benefits
-Additional life insurance
-Friendly working atmosphere

Pensja:

Lokalizacja: Kraków

Firma: Klient Personal Progress