Technical Support Analyst

For our Client, one of the largest IT companies in the world, we are currently looking for:

Technical Support Analyst


Responsibilities:
- daily contact in German or in French with customers (end users) mainly from Germany, Switzerland and Austria whilst also using English for the internal database when logging the calls and the process (same applies to French speaking candidate who are focused on the French market)
- provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnosing the issues and providing a path to resolving inquiries
- log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
- demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
- educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs
- communicate positively with team members, customers and other partners


Requirements:

- fluent in German and communicative level of English (or Fluent French and communicative English)
- strong communication and customer service skills
- organizational and multitasking skills
- ability to work in dynamic situations and achieve goals
- ability to identify solutions
- a high level of computer literacy
- previous experience in customer service will be an advantage
- passion for customer care


We offer:

You will have an opportunity to work in one of the largest IT companies in the world. You will be provided with professional development and growth opportunities within the international environment. We offer an excellent benefit package, relocation package, language allowances and performance bonus.

Pensja:

Lokalizacja: Brno

Firma: Edge recruitment s.c.