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German-speaking Customer Support Agent

German-speaking Customer Support AgentIts time for a fresh start in Athens with excellent German and English skills!

Business communications needs more human touch and we need you to deliver it!

Great customer experience is the direct result of understanding, empathy, and a willingness to go the extra mile for someone else. It is as much about caring as it is about solving problems and sharing expertise. Character, experience and a genuine interest in people are also important, and coupled with openness to learning and new experiences, we have a winning combination.

Do you believe you possess these traits? Do you like to help, give advice, solve problems and delight others? Do you feel it’s time to find a new direction where you can build on these great assets? Do you want to live your values and set out on a fulfilling journey?
We may have the right thing for you.
Our client is the global leader in providing outstanding customer experience for the largest and best known consumer electronics brands. On their behalf we are searching for multilingual talent with strong communication and computer skills to boost their customer-facing business in Athens. You will be in contact with cross-functional teams, technical experts and managers, building your reputation as reliable, sharp and organized operator with great people and service skills. A high level of computer literacy and excellent English are essential to successfully navigate this environment.

A new chapter in your life in Athens offers all the benefits of the Mediterranean lifestyle: pleasant climate, rich culture, wonderful cuisine and the truly international environment of the city. Whatever your tastes and preferences, you can enjoy life to the fullest in the heart of Hellas.

Join the vibrant, multinational team of a leading service provider in Athens and rediscover your talents in the friendly Mediterranean metropolis.

Apply NOW with your CV! hellohellas@randstadsourceright.eu

Job title: German-speaking Customer Support Agent
Terms: fixed term, 5 days a week, shift rotation

Your tasks will be:

To handle incoming inquiries with speed and professionalism; striving for customer retention and loyalty
To create excellent customer experience; always looking for a successful outcome for the customer
To work proactively to improve service quality; recognizing complex problems and involving team members to resolve them effectively
To follow-up on open issues and see to their resolution
To follow all procedures and workflows accurately, including transaction handling and processing, complaint management, escalation
To document customer symptoms and troubleshooting steps clearly
To provide feedback on a daily basis to the team on emerging issues you have identified, and highlight areas to be improved

We ask of you:

To be a high school graduate (preferably college or university)
To have native or near-native German skills
To have excellent command of the English language, both written and verbal (you will be communicating with your colleagues, supervisors and other stakeholders in English)
To have good PC knowledge (hardware, software, internet)
To be familiar with Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger
To possess superb communication skills
To be a team player
To have a customer-centric mindset

Our client offers:

Multicultural work environment
Relocation package
Production bonus
Great benefits & discounts (Greek lessons, theaters & shows, etc.)
Modern facilities and high technology equipment
Career development opportunities
Employee Relations team to help you integrate into the Greek lifestyle and culture
In-house doctor and examination center
Pensja: Competitive
Lokalizacja: Athens, Greece
Firma: Randstad Hungary Kft.
Kontakt
Oferta pracy German-speaking Customer Support Agent może być już nieaktualna. Wyszukaj aktualnej oferty pracy przechodząc do wybranego działu: Strona główna >> Grecja >> Dam pracę

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