Hebrew-speaking Customer Support Agent

FRESH START IN ATHENS WITH EXCELLENT HEBREW AND ENGLISH SKILLS

Great customer experience is the direct result of understanding, empathy, and a willingness to go the extra mile for someone else. It is as much about caring as it is about solving problems and sharing expertise. If you have the winning combination of character, experience and a genuine interest in people, we have the right thing for you.

Our client is the global leader in providing outstanding customer experience for the largest and best known consumer electronics brands. On their behalf we are searching for multilingual talent with strong communication and computer skills to boost their customer-facing business in Athens. You will be in contact with cross-functional teams, technical experts and managers, building your reputation as a reliable, sharp and organized operator with great people and service skills. A high level of computer literacy and excellent English are essential to successfully navigate this environment.

Open a new chapter in your life and join a vibrant, multinational team in Athens.
Apply NOW with your CV! hellohellas@randstadsourceright.eu

Job title: Hebrew-speaking Customer Support Agent
Terms: fixed term, 5 days a week, shift rotation

Responsibilities:

Handle incoming inquiries quickly and professionally; be friendly, patient and always look for a successful outcome for the customer
Create excellent customer experience: strive for customer retention and loyalty
Work proactively to improve service quality; recognize complex problems and involve team members to resolve them effectively
Follow-up on open issues and see to their resolution
Follow all procedures and workflows accurately
Document customer symptoms and troubleshooting steps clearly
Provide feedback on a daily basis on emerging issues

Requirements:

Be a high school graduate (preferably college or university)
Native or near-native Hebrew skills
Excellent command of the English language, both written and verbal (you will be communicating with your colleagues, supervisors and other stakeholders in English)
Good PC knowledge (hardware, software, internet)
Familiarity with Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger
Superb communication skills
Be a team player
Have a customer-centric mindset

Our client offers:

Competitive salary
Multicultural work environment
Relocation package
Production bonus
Great benefits & discounts (Greek lessons, theaters & shows, etc.)
People Initiatives (sport tournaments, health programs, entertainment events, cultural and entertainment opportunities)
Modern facilities and high technology equipment
Career development opportunities
Employee Relations team to help you integrate into the Greek lifestyle and culture
In-house doctor and examination center

Pensja:

Lokalizacja: Athens

Firma: Randstad Hungary Kft.